Devrel Technical Solutions Engineer

Fiserv Com

Respond to support requests via email
Troubleshoot technical issues
Support developers in community forums
As a Technical Solutions Engineer, you will respond to incoming support requests via email, prioritizing issues based on severity and troubleshooting technical issues, escalating to the appropriate product or engineering teams when appropriate and driving issues to resolution

Job Summary

  • As a Technical Solutions Engineer, you will respond to incoming support requests via email, prioritizing issues based on severity and troubleshooting technical issues, escalating to the appropriate product or engineering teams when appropriate and driving issues to resolution.
  • You will lead, drive and manage projects end to end ranging from discovery calls through implementation of the app into production, advising the 3rd party developer on how to integrate and or build utilizing our Clover APIs.
  • At Clover DevRel, we value collaboration and teamwork, bringing inquisitiveness, the desire to experiment & learn, and strong developer empathy.

Matching Summary

As a Technical Solutions Engineer, you will respond to incoming support requests via email, prioritizing issues based on severity and troubleshooting technical issues, escalating to the appropriate product or engineering teams when appropriate and driving issues to resolution.

Skills & Requirements

Must-have

  • Respond to support requests via email
  • Troubleshoot technical issues
  • Support developers in community forums
  • Answer questions around Clover's Platform Technologies
  • Approve New Developer Accounts
  • Work cross functionally across organization

Nice-to-have

  • Inquisitiveness and desire to experiment
  • Strong developer empathy
  • Interest in Clover products
  • Comfortable communicating with people at all levels

Key Requirements

  • BS in Math, Computer Science or related field (or equivalent)
  • Demonstrable programming skills
  • Technical support experience
  • Writing simple code snippets
  • Conversant in simple data structure and algorithm choices
  • Excellent English communication skills
  • Available and flexible to work in an Operation environment
  • Demonstrated creative problem-solving approach
  • Strong analytical skills
  • Competency in Java, Python, PHP, C#, Javascript, NodeJs
  • Previous experience in software development or consulting
  • Valid and unrestricted U.S. work authorization

Work Rights

Must have valid and unrestricted U.S. work authorization

Tailored Resume

Cover Letter