As a Customer Experience Consultant, you will play a key role in providing exceptional customer support, ensuring KPIs are met or exceeded, and enhancing the overall client experience
Job Summary
As a Customer Experience Consultant, you will play a key role in providing exceptional customer support, ensuring KPIs are met or exceeded, and enhancing the overall client experience.
Working closely with both the centralized CXC team and on-site Facilities and Asset Managers, you will help streamline processes and drive optimal outcomes.
Cushman & Wakefield is a growing global company committed to Diversity and Inclusion, offering a flexible and agile work environment with clear opportunities for growth and career advancement.
Matching Summary
As a Customer Experience Consultant, you will play a key role in providing exceptional customer support, ensuring KPIs are met or exceeded, and enhancing the overall client experience.
Skills & Requirements
Must-have
Meet or exceed customer experience KPIs
Reduce customer effort using frameworks
Adhere to contracted processes
Identify and implement process improvements
Maintain Quality Management Framework compliance
Nice-to-have
Natural people person
Strong multi-tasking ability
Self-motivated and accountable
Excellent communication skills
Adaptable in dynamic environments
Key Requirements
Customer service experience
Proficient in computer literacy and keyboard skills