Call Center Agent | Concord Hospital Patient Contact Center | Part Time - 20 Hours | Days

Concord Hospital

Concord, NH, US
High school degree or ged equivalency
Strong computer and keyboard skills
Ability to handle high call volume
The Call Center Agent serves as the primary access point for patients and their families, ensuring timely and compassionate service

Job Summary

  • The Call Center Agent serves as the primary access point for patients and their families, ensuring timely and compassionate service.
  • Responsibilities include scheduling appointments in the electronic medical record, verifying insurance information, and promoting Patient Portal enrollment.
  • The role requires maintaining specific performance metrics including 11.7 calls per hour and a daily abandonment rate of 5% or below.

Matching Summary

The Call Center Agent serves as the primary access point for patients and their families, ensuring timely and compassionate service.

Skills & Requirements

Must-have

  • High school degree or GED equivalency
  • Strong computer and keyboard skills
  • Ability to handle high call volume

Nice-to-have

  • Knowledge of medical office operations
  • Familiarity with medical terminology
  • Demonstrated customer service ability

Key Requirements

  • High School degree or GED required
  • No certification or licensure required

Work Rights

Not specified

Tailored Resume

Cover Letter