Sr Quality Evaluator - M1 Limited

Concentrix

Kuala Lumpur, Malaysia
Not specified
Monitor inbound and outbound calls
Evaluate customer contact methods
Maintain quality standards adherence
Concentrix is seeking a Sr Quality Evaluator for their M1 Limited program in Kuala Lumpur, Malaysia. The role involves monitoring and evaluating customer interactions to ensure adherence to quality standards, with a focus on continuous improvement and collaboration with various stakeholders

Matching Summary

Match Score: 85

Concentrix is seeking a Sr Quality Evaluator for their M1 Limited program in Kuala Lumpur, Malaysia. The role involves monitoring and evaluating customer interactions to ensure adherence to quality standards, with a focus on continuous improvement and collaboration with various stakeholders.

Skills & Requirements

Must-have

  • Monitor inbound and outbound calls
  • Evaluate customer contact methods
  • Maintain quality standards adherence
  • Participate in calibration sessions

Nice-to-have

  • Strong program knowledge base
  • Experience with chat and email evaluation
  • Ability to recommend process changes

Key Requirements

  • Chinese language proficiency (Required)
  • English language proficiency
  • Full-time availability

Work Rights

Not specified

Tailored Resume

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