As the Customer Success Director, you will be one of the most senior members of the Customer Success team, retaining and growing one of impact.com’s newest and largest customers
Job Summary
As the Customer Success Director, you will be one of the most senior members of the Customer Success team, retaining and growing one of impact.com’s newest and largest customers.
You will manage a team dedicated to the delivery of industry-leading customer service, as well as leading strategic delivery, overseeing day-to-day service and acting as a senior point of escalation.
At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.
Matching Summary
As the Customer Success Director, you will be one of the most senior members of the Customer Success team, retaining and growing one of impact.com’s newest and largest customers.
Skills & Requirements
Must-have
Customer delivery and strategic account plans
Develop senior level relationships
Drive partnership strategy and adoption
Manage day-to-day service delivery
Launch and manage partnerships in new markets
Nice-to-have
Navigate complex SaaS markets
Proactive and collaborative mindset
Key Requirements
6+ years of experience in advertiser services role
2+ years of experience in mobile telecoms partner marketing
Strong relationship-building skills
Technical fluency with Salesforce and marketing automation platforms