Customer Front Office Practitioner

Thales Group

Onsite
3 years office transaction experience
Oracle or equivalent erp system proficiency
Strong organizational and communication skills
The Customer Front Office Practitioner serves as the primary contact for internal and external customers throughout the new build, spares, and repair cycle

Job Summary

  • The Customer Front Office Practitioner serves as the primary contact for internal and external customers throughout the new build, spares, and repair cycle.
  • This role ensures seamless communication and high-quality service delivery while maintaining Service Level Agreements (SLAs) and identifying new business opportunities.
  • Candidates must be Australian citizens eligible to obtain and maintain a Defence security clearance prior to employment.

Matching Summary

The Customer Front Office Practitioner serves as the primary contact for internal and external customers throughout the new build, spares, and repair cycle.

Skills & Requirements

Must-have

  • 3 years office transaction experience
  • Oracle or equivalent ERP system proficiency
  • Strong organizational and communication skills
  • Government trade compliance knowledge
  • Order to delivery process management

Nice-to-have

  • LEAN process improvement experience
  • SLA adherence analysis capability
  • Diverse points of view perspective
  • Collaborative team environment fit

Key Requirements

  • Australian citizenship required
  • Defence security clearance eligibility
  • Minimum 3 years office-based experience
  • Pre-employment police checks required

Work Rights

Must have Australian citizenship

Tailored Resume

Cover Letter