Senior Ux Manager (payments, Checkout & Post-booking)

GetYourGuide

Zurich, Switzerland
On-site
8+ years leading design teams
4+ years as design manager
Payments and checkout experience
You will lead a small team of designers and researchers responsible for the entire customer experience across payments, checkout, and post-booking services

Job Summary

  • You will lead a small team of designers and researchers responsible for the entire customer experience across payments, checkout, and post-booking services.
  • The role requires driving measurable improvements in conversion, payment reliability, and customer support efficiency while balancing security and usability.
  • GetYourGuide offers a hybrid work model with three days in office, annual personal growth budgets, and flexible travel benefits.

Matching Summary

You will lead a small team of designers and researchers responsible for the entire customer experience across payments, checkout, and post-booking services.

Skills & Requirements

Must-have

  • 8+ years leading design teams
  • 4+ years as design manager
  • Payments and checkout experience
  • Post-booking service journey expertise
  • Data-driven experimentation process
  • Cross-functional stakeholder collaboration

Nice-to-have

  • GenAI-driven product experience
  • Fintech or marketplace domain knowledge
  • Scaling design teams at startups
  • Entrepreneurial mindset with ambiguity navigation
  • High-level communication skills

Key Requirements

  • 8+ years previous experience leading design teams
  • 4+ years experience as a design manager
  • Experience with B2C consumer products
  • Proven track record in fast-paced environments

Work Rights

Not specified

Tailored Resume

Cover Letter