The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements
Job Summary
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Essential functions include ensuring service delivered meets contractual Key Performance Indicators while clarifying customer requirements and providing appropriate resolutions.
Candidates must be able to rotate shifts as needed and demonstrate tolerance for repetitive work in a fast-paced, high production work environment.
Matching Summary
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Skills & Requirements
Must-have
High school diploma required
Strong computer navigation skills
Ability to work rotating shifts
Fast-paced high production environment
Multi-tasking and adaptability
Nice-to-have
Three to six months relevant experience
Empathy and rapport building
Team collaboration skills
Patience in customer contact
Sales orientation for additional products
Key Requirements
High school diploma
Three to six months of relevant experience preferred