Manager, Remote Support

Condé Nast

Marksquare, IN, United States
Fully remote
1st and 2nd line support
Mac and windows systems
Active directory environment
As a Technology Support Manager you will be working as part of the Global Support team as a member of our HQ Support Team leading and providing 1st and 2nd Line Support remotely via Phone, Chat, and through Condé Nasts’s Global Support Portal

Job Summary

  • As a Technology Support Manager you will be working as part of the Global Support team as a member of our HQ Support Team leading and providing 1st and 2nd Line Support remotely via Phone, Chat, and through Condé Nasts’s Global Support Portal.
  • The successful candidate will have solid experience leading support teams in supporting Mac and Windows systems in an Active Directory environment and will have a mixture of skills that can encompass troubleshooting relevant applications, or providing ad-hoc mobile device support to staff, VIPs, or business visitors.
  • Working with other teams in the department is key, so this person will need to be a strong communicator and have good awareness of issues current and arising.

Matching Summary

As a Technology Support Manager you will be working as part of the Global Support team as a member of our HQ Support Team leading and providing 1st and 2nd Line Support remotely via Phone, Chat, and through Condé Nasts’s Global Support Portal.

Skills & Requirements

Must-have

  • 1st and 2nd Line Support
  • Mac and Windows systems
  • Active Directory environment
  • ServiceNow
  • ITIL based processes
  • Network troubleshooting capability

Nice-to-have

  • Discretion and diplomacy
  • Open-mind to new technologies
  • Strong communicator
  • Co-operative, diplomatic and flexible manner

Key Requirements

  • Windows and Mac OS (80%+ Mac)
  • G-Suite and Office365
  • Working to SLA’s
  • Active Directory Administration
  • PC and Mac hardware troubleshooting
  • Printer troubleshooting
  • Network essentials (TCP/IP basics) & connectivity
  • Audio Visual Skills (Zoom)
  • Mobile device support (iPhone / iOS)
  • Adobe CC Enterprise
  • Bomgar
  • Sophos
  • Slack
  • Polycom
  • ServiceNow
  • 8x8
  • OKTA
  • Excellent troubleshooting, customer service, and communication skills
  • Willingness to work UK (and possibly U.S.) hours

Work Rights

Not specified

Tailored Resume

Cover Letter