As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist role involves supporting customers with enquiries, processing credit applications, completing Financial Health Checks, and providing education on digital banking options.
CommBank is committed to supporting Aboriginal and Torres Strait Islander Peoples and offers networking opportunities through its Indigenous Employee Network.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
Financial product knowledge
Effective communication skills
Problem solving and solution provision
Risk-adverse culture adherence
Part time availability for fixed roster
Nice-to-have
Interest in career growth at CommBank
Ability to articulate financial terms clearly
Experience in busy retail environment
Genuine interest in customer financial wellbeing
Key Requirements
Proven customer service experience
Experience in financial services, retail or hospitality