Business Relationship Manager

Freshfields Bruckhaus Deringer

New York, NY, United States
Base: $120,000 to $200,000; bonus/equity: not spec...
It service management
Stakeholder engagement
Major incident management
You’ll be the face of IT for the New York region, ensuring that services meet business needs and align with global standards

Job Summary

  • You’ll be the face of IT for the New York region, ensuring that services meet business needs and align with global standards.
  • This is a hands-on role focused on service excellence, stakeholder engagement, and continuous improvement across the New York office and nearby locations.
  • This is a unique opportunity to make a meaningful impact in a global organization while focusing on regional service excellence.

Matching Summary

You’ll be the face of IT for the New York region, ensuring that services meet business needs and align with global standards.

Salary

Base: $120,000 to $200,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • IT service management
  • stakeholder engagement
  • major incident management
  • ITSM tools (ServiceNow preferred)
  • technology change delivery
  • outsourced service provider management

Nice-to-have

  • proactive and experienced IT professional
  • strong analytical and problem-solving skills
  • ability to build trust-based relationships
  • structured thinker
  • continuous improvement focus
  • resilience in challenging conversations

Key Requirements

  • proven experience in IT service management
  • experience in major incident management
  • familiarity with ITSM tools
  • ability to manage outsourced service providers
  • experience in technology change delivery

Work Rights

Not specified

Tailored Resume

Cover Letter