Manager Of Patient Experience

692

Aurora West Allis, Wisconsin, United States
Base: $41.10 - $61.65 ph; bonus/equity: not specif...
Onsite (monday - friday)
Bachelor's degree in business or related field
7 years of patient/customer relations experience
Knowledge of lean, six sigma, and pdsa methodologies
The position of Manager of Patient Experience at Advocate Health in Aurora West Allis, Wisconsin, involves leading service quality initiatives to enhance patient and family-centered care. The role requires a strong background in patient/customer relations, quality improvement methodologies, and effective communication skills

Job Summary

  • The role leads the implementation of service quality activities and acts as a liaison between the system Service Quality Department and designated sites.
  • Candidates must utilize quality improvement tools such as Lean, Six Sigma, and PDSA to coordinate operational improvement projects and analyze outcomes.
  • Advocate Health offers a comprehensive suite of total rewards including competitive compensation, health benefits, retirement plans, and educational assistance.

Matching Summary

Match Score: 85

The position of Manager of Patient Experience at Advocate Health in Aurora West Allis, Wisconsin, involves leading service quality initiatives to enhance patient and family-centered care. The role requires a strong background in patient/customer relations, quality improvement methodologies, and effective communication skills.

Salary

Base: $41.10 - $61.65 per hour; Bonus/Equity: Not specified; Benefits: Comprehensive suite including medical, dental, vision, retirement match, and paid time off

Skills & Requirements

Must-have

  • Bachelor's Degree in Business or related field
  • 7 years of patient/customer relations experience
  • Knowledge of Lean, Six Sigma, and PDSA methodologies
  • Proficiency with Microsoft Office and statistical data analysis
  • Experience developing system-wide service quality strategies

Nice-to-have

  • Advanced knowledge of multi-cultural diversity
  • Passion for patient and family-centered care
  • Ability to influence leaders and physicians diplomatically
  • Demonstrated ability to build interdisciplinary teams
  • Experience facilitating patient advisory councils

Key Requirements

  • Bachelor's Degree required
  • 7 years of relevant experience required
  • No licensure or certification required

Work Rights

Not specified

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