Receptionist

Greystar Australia Pty Ltd

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Customer service excellence
Proactive reception and customer service
Health & safety compliance
** Greystar Australia Pty Ltd is seeking a Receptionist to join their team, tasked with providing exceptional customer service and administrative support to enhance the resident and guest experience. The ideal candidate should have previous experience in reception or customer service roles, along with proficiency in Microsoft Office and familiarity with property management software. **

Job Summary

  • The Receptionist is responsible for ensuring that the stay of residents and guests is exceptional, guaranteeing that service quality exceeds their expectations.
  • Key responsibilities include supporting the creation of a memorable experience, delivering all aspects of customer service, and providing proactive reception and customer service.
  • The role involves carrying out customer service and administrative tasks with the aim of contributing to occupancy, satisfaction, and retention.

Matching Summary

Match Score: 75

** Greystar Australia Pty Ltd is seeking a Receptionist to join their team, tasked with providing exceptional customer service and administrative support to enhance the resident and guest experience. The ideal candidate should have previous experience in reception or customer service roles, along with proficiency in Microsoft Office and familiarity with property management software. **

Skills & Requirements

Must-have

  • Customer service excellence
  • Proactive reception and customer service
  • Health & Safety compliance
  • Incident resolution
  • Payment and cash handling
  • Corporate systems usage
  • English proficiency

Nice-to-have

  • Enhance service quality
  • Promote satisfaction and retention
  • Maintain local knowledge
  • Collaborate with maintenance
  • Role model for corporate values
  • Enthusiasm for continuous learning

Key Requirements

  • Previous experience in reception, customer service, or front office roles
  • Knowledge of check-in/check-out processes
  • Experience during peak operational periods
  • Use of PMS, CRM, booking platforms
  • Experience in incident resolution
  • Basic knowledge of payments and invoicing
  • Experience in multicultural environments
  • Flexibility for rotating schedules
  • Good general level of education
  • Proficiency in Microsoft Office

Work Rights

Not specified

Tailored Resume

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