Business Operations Officer

Capita (public services)

United Kingdom
Operational processes and governance
Job onboarding system management
Keyedin usage and process
The role is responsible for the day‑to‑day ownership, monitoring, and continual enhancement of core operational systems, including the Job Onboarding System and KeyedIn

Job Summary

  • The role is responsible for the day‑to‑day ownership, monitoring, and continual enhancement of core operational systems, including the Job Onboarding System and KeyedIn.
  • This is a hands on, process focused role suited to someone who enjoys structure, problem solving, and working collaboratively with operational teams to embed best practice.
  • Capita Pension Solutions offers 23 days’ holiday (rising to 27), company matched pension, life assurance, and voluntary benefits designed to suit your lifestyle.

Matching Summary

The role is responsible for the day‑to‑day ownership, monitoring, and continual enhancement of core operational systems, including the Job Onboarding System and KeyedIn.

Skills & Requirements

Must-have

  • operational processes and governance
  • Job Onboarding System management
  • KeyedIn usage and process
  • user engagement and support
  • continuous process improvement
  • governance and compliance monitoring

Nice-to-have

  • process mapping tools familiarity
  • professional services experience
  • training material creation

Key Requirements

  • Experience in maintaining business systems
  • Ability to analyse process issues
  • Strong communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter