The role involves managing daily IT shared services operations to ensure service delivery targets, SLAs, and customer satisfaction KPIs are achieved
Job Summary
The role involves managing daily IT shared services operations to ensure service delivery targets, SLAs, and customer satisfaction KPIs are achieved.
Candidates will oversee service desk activities including incident management, service requests, system changes, and enhancements while coordinating with external vendors.
The position requires supporting Business Continuity Planning and Disaster Recovery activities while providing after-hours and weekend support for critical matters.
Matching Summary
Match Score: 80
The role involves managing daily IT shared services operations to ensure service delivery targets, SLAs, and customer satisfaction KPIs are achieved.
Skills & Requirements
Must-have
Manage daily IT shared services operations
Oversee service desk activities and incidents
Coordinate with internal stakeholders and vendors
Monitor system performance and operational risks
Support hardware and software asset lifecycle management
Nice-to-have
Strong analytical and troubleshooting abilities
Good communication and presentation skills
Experience with process improvement initiatives
Key Requirements
Degree or Diploma in IT or equivalent
Minimum 3 years' experience in IT Service Delivery or Operations