Sr. Client Services/customer Support Analyst (japanese Language Support)

SoCalGIS

Fluent japanese and english verbal communication
Experience with salesforce and call management systems
Strong problem-solving and troubleshooting skills
This role provides first-class customer support for S&P Global Market Intelligence's Japanese and APAC customers, resolving technical and data issues

Job Summary

  • This role provides first-class customer support for S&P Global Market Intelligence's Japanese and APAC customers, resolving technical and data issues.
  • The position requires deep expertise in assigned product areas and acting as a key point of contact for operational changes within the department.
  • S&P Global offers comprehensive benefits including health care coverage, flexible downtime, continuous learning resources, and family-friendly perks.

Matching Summary

Match Score: 85

This role provides first-class customer support for S&P Global Market Intelligence's Japanese and APAC customers, resolving technical and data issues.

Skills & Requirements

Must-have

  • Fluent Japanese and English verbal communication
  • Experience with Salesforce and call management systems
  • Strong problem-solving and troubleshooting skills

Nice-to-have

  • Background in financial services technology
  • Interest in financial markets and data
  • Ability to coach others and work independently

Key Requirements

  • Fluent Japanese and English language proficiency
  • Customer support experience with phone communication
  • Proficiency in MS Excel and Salesforce

Work Rights

Not specified

Tailored Resume

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