Claims Advocate

EPIC Insurance Brokers & Consultants

Carmel, IN, United States
On-site
Client needs assessment
Risk mitigation solutions
Commercial lines account management
Claims Advocates provide excellent customer service by ensuring all client needs are met while engaging in behaviors such as claims processing, evaluation, and resolution of claims

Job Summary

  • Claims Advocates provide excellent customer service by ensuring all client needs are met while engaging in behaviors such as claims processing, evaluation, and resolution of claims.
  • This role is responsible for servicing and managing a diverse book of Commercial Lines accounts, acting as a liaison between the organization, insurance provider, and client regarding claim status and eligibility.
  • The company is one of the fastest-growing firms in the insurance industry, driven by capable, committed people who share common beliefs and values.

Matching Summary

Claims Advocates provide excellent customer service by ensuring all client needs are met while engaging in behaviors such as claims processing, evaluation, and resolution of claims.

Skills & Requirements

Must-have

  • Client needs assessment
  • Risk mitigation solutions
  • Commercial Lines account management
  • Claim file documentation
  • Sagitta/ImageRight system usage
  • Client meetings and claim reviews

Nice-to-have

  • Owner mindset
  • Inspire trust
  • Think big
  • Drive results
  • Growth-minded employees

Key Requirements

  • Hybrid work model
  • Customer service focus
  • Influence and persuasion skills
  • Active listening skills
  • Initiating action
  • Information seeking
  • Relationship building
  • Achievement motivation and perseverance
  • Composure and resilience

Work Rights

Not specified

Tailored Resume

Cover Letter