Customer Success Manager

lektronix.cz

Austin, TX, USA
Base: $90,300 - $160,400 usd; bonus/equity: eligib...
Fully remote
Customer success management
Saas solution support
Crm tools like salesforce
The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, sharing best practices, and identifying growth opportunities

Job Summary

  • The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, sharing best practices, and identifying growth opportunities.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing employees with trust, tools to grow, and long-term support.
  • The role involves managing 50-60 enterprise accounts, partnering closely with Sales, Services, and Product teams, and executing renewals and upsell opportunities to maintain revenue streams.

Matching Summary

The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, sharing best practices, and identifying growth opportunities.

Salary

Base: $90,300 - $160,400 USD; Bonus/Equity: Eligible for bonus and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer Success Management
  • SaaS solution support
  • CRM tools like Salesforce
  • Customer adoption and retention
  • Contract negotiation and renewals
  • Strategic account management

Nice-to-have

  • Executive communication skills
  • Change management practices
  • Collaboration across corporate functions
  • Critical thinking and pricing strategy
  • Managing ambiguity in complex environments
  • Flexible work environment

Key Requirements

  • 3+ years CSM experience supporting SaaS
  • 2+ years change management experience
  • 2+ years CRM and customer success tool use
  • Bachelor’s degree or equivalent experience
  • Proven strategic account management
  • Experience engaging executive-level customers

Work Rights

Not specified

Tailored Resume

Cover Letter