Agentic Customer Success Manager, Senior Manager

Salesforce UK

Base: $123,100 - $227,000 annually; incentive: eli...
6+ years work experience
3+ years customer success or consulting
Enterprise saas adoption expertise
This role drives the Agentic Enterprise journey by ensuring deep operationalized adoption of AI solutions and continuous optimization

Job Summary

  • This role drives the Agentic Enterprise journey by ensuring deep operationalized adoption of AI solutions and continuous optimization.
  • The successful candidate will monitor agent performance telemetry to proactively recommend optimizations and identify high-impact business use cases.
  • Salesforce offers a comprehensive benefits package including medical, dental, vision, paid parental leave, and an employee stock purchasing program.

Matching Summary

This role drives the Agentic Enterprise journey by ensuring deep operationalized adoption of AI solutions and continuous optimization.

Salary

Base: $123,100 - $227,000 annually; Incentive: Eligible for bonus and equity; Benefits: Medical, dental, vision, 401(k), paid parental leave

Skills & Requirements

Must-have

  • 6+ years work experience
  • 3+ years Customer Success or consulting
  • Enterprise SaaS adoption expertise
  • AI/LLM logic understanding
  • Data telemetry analysis skills
  • Consumption-based account management

Nice-to-have

  • Supply Chain or Financial Services domain
  • ERP/MRP system familiarity
  • Salesforce ecosystem knowledge
  • Agentforce platform experience
  • Slack workflow automation
  • Passion for workforce transformation

Key Requirements

  • 6+ years total work experience
  • 3+ years in Customer Success or Management Consulting
  • Experience with governance frameworks for digital transformation
  • Background in Supply Chain/Manufacturing or Financial Services preferred
  • Salesforce certifications (Administrator, AI Associate) a plus

Work Rights

Not specified

Tailored Resume

Cover Letter