You will look after delivery of "outstanding" Service Delivery (Run) operations against all standard benchmarks and criteria, ensuring services are provided according to the agreed SLA
Job Summary
You will look after delivery of "outstanding" Service Delivery (Run) operations against all standard benchmarks and criteria, ensuring services are provided according to the agreed SLA.
Work under guidance and leadership of Service Delivery Director for continuous improvement of the SD function and build out strategic future directions around people, process, and technology.
Being responsible for the day-to-day support operations from internal teams and 3rd party vendors including the AMS partner covering incident management, organizational change, release management and risk management for the shift 2 (European time zone).
Matching Summary
You will look after delivery of "outstanding" Service Delivery (Run) operations against all standard benchmarks and criteria, ensuring services are provided according to the agreed SLA.