Business Analyst

Caliber Public Safety

Lewisville, TX, US
Contact center business needs
Intake management and technology
Gather and define requirements
You’ll be instrumental in bridging the gap between contact center business needs, intake management and technology solutions

Job Summary

  • You’ll be instrumental in bridging the gap between contact center business needs, intake management and technology solutions.
  • We need someone who can hit the ground running and is a seasoned expert who can effortlessly wear the Business Analyst hat.
  • This role is not a one-person show—you will work alongside a team to accomplish shared goals.

Matching Summary

You’ll be instrumental in bridging the gap between contact center business needs, intake management and technology solutions.

Skills & Requirements

Must-have

  • Contact center business needs
  • Intake management and technology
  • Gather and define requirements
  • Analyze data and create visualizations
  • Present strategies and ideas
  • Troubleshoot application issues
  • Omni-channel environment KPIs

Nice-to-have

  • Collaborative environment
  • Team-focused environment
  • Innovative strategies and ideas
  • Seamless communication across lines
  • Explore new technologies

Key Requirements

  • 3 to 5 years enterprise systems experience
  • Bachelor's degree preferred
  • Proficiency in Power BI and Smartsheet
  • Proficiency in Microsoft Office
  • Eligible to work in the U.S.

Work Rights

Must be eligible to work in the U.S. with no restrictions

Tailored Resume

Cover Letter