Manager, Patient Experience (data Analytics, Ai, And Service Innovation)
Singapore Health Services Pte Ltd
Singapore
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Service quality strategies
Patient and staff engagement
Data analytics and ai
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The Manager of Patient Experience at Singapore Health Services Pte Ltd will lead initiatives to enhance service quality through data analytics, AI, and innovation. The role involves overseeing the DAIS team, implementing quality strategies, and engaging both staff and patients to foster a culture of excellence.
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Job Summary
You will plan, develop, and implement service quality strategies to drive service excellence across the Hospital.
You will oversee the Data Analytics, AI and Service Innovation (DAIS) team and be responsible for monitoring service standards, analysing feedback trends, and leading improvement initiatives in collaboration with internal and external stakeholders.
You will drive service quality education, awards and recognition programmes, as well as champion the adoption of AI and innovation projects, including the Patient Service Ambassadors Programme and Generative AI communication training tools.
Matching Summary
Match Score: 75
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The Manager of Patient Experience at Singapore Health Services Pte Ltd will lead initiatives to enhance service quality through data analytics, AI, and innovation. The role involves overseeing the DAIS team, implementing quality strategies, and engaging both staff and patients to foster a culture of excellence.
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Skills & Requirements
Must-have
service quality strategies
patient and staff engagement
data analytics and AI
service innovation leadership
stakeholder collaboration
Microsoft Office proficiency
Tableau or Qualtrics familiarity
Nice-to-have
strong analytical skills
excellent communication skills
leadership qualities
keen interest in AI-driven processes
Key Requirements
Degree in any discipline
6 years of relevant experience
Proficiency in Microsoft Office
Familiarity with Tableau dashboards or survey systems