The Communications Supervisor is responsible for leading end‑to‑end customer communications operations to ensure timely, accurate, and high‑quality service delivery across all channels
Job Summary
The Communications Supervisor is responsible for leading end‑to‑end customer communications operations to ensure timely, accurate, and high‑quality service delivery across all channels.
Monitor individual and team KPIs, including productivity, SLA attainment, Average Speed of Answer (ASA), quality scores, adherence, and customer experience metrics (e.g. NPS).
Foster a positive, engaged, and accountable team culture aligned with company values and customer‑centric behaviours.
Matching Summary
The Communications Supervisor is responsible for leading end‑to‑end customer communications operations to ensure timely, accurate, and high‑quality service delivery across all channels.
Skills & Requirements
Must-have
Customer communications operations
Performance management and insights
People leadership and capability building
Continuous improvement initiatives
High-volume, fast-paced environment
Nice-to-have
Customer-centric behaviours
Driving growth and improving lives
Advocate for better health
Key Requirements
5–7 years of relevant experience
Prior customer service or contact centre leadership experience
Bachelor’s degree preferred
Insurance, healthcare, or regulated service environment experience preferred
Ability to operate effectively in a high-volume, fast-paced environment
Flexible to work rotational shifts and staggered weekends