Duty Manager

Sofitel Brisbane Central

Pathumthani, Thailand
On-site
Guest needs and complaint handling
Team leadership and training
Interdepartmental coordination
Oversee and manage Front Office operations to ensure service excellence, while effectively handling guest needs, issues, and complaints

Job Summary

  • Oversee and manage Front Office operations to ensure service excellence, while effectively handling guest needs, issues, and complaints.
  • Lead, train, and supervise team members to maintain high performance, professionalism, and service standards.
  • Ensure compliance with safety, security, and hotel policies, and take charge of emergency and crisis situations effectively.

Matching Summary

Oversee and manage Front Office operations to ensure service excellence, while effectively handling guest needs, issues, and complaints.

Skills & Requirements

Must-have

  • Guest needs and complaint handling
  • Team leadership and training
  • Interdepartmental coordination
  • Safety and security compliance

Nice-to-have

  • Ability to speak other languages
  • Basic understanding of local languages

Key Requirements

  • Minimum 2 years of relevant experience
  • Diploma in Tourism / Hospitality Management
  • Excellent English language proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter