Virtual Care Technician

tlcanimalhospital.us

Fully remote
Live chat client interaction
Veterinary medical guidance
Client administrative queries
The Virtual Care Technician position at tlcanimalhospital.us offers an opportunity for credentialed veterinary technicians to provide veterinary advice through live chat in a remote setting. Candidates should possess strong communication skills and a passion for client service, with a requirement for at least three years of clinical experience

Job Summary

  • The Virtual Care Technician will act as the direct contact for clients seeking advice and guidance through the “live chat” function within the myVCA mobile application.
  • Technicians will also help with other administrative-related queries, including billing/invoicing and CareClub.
  • We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

Matching Summary

Match Score: 85

The Virtual Care Technician position at tlcanimalhospital.us offers an opportunity for credentialed veterinary technicians to provide veterinary advice through live chat in a remote setting. Candidates should possess strong communication skills and a passion for client service, with a requirement for at least three years of clinical experience.

Skills & Requirements

Must-have

  • live chat client interaction
  • veterinary medical guidance
  • client administrative queries
  • 24/7 live chat coverage
  • independent decision making

Nice-to-have

  • empathy and patience
  • passionate interest in client service
  • comfort with autonomy
  • self-discipline and accountability

Key Requirements

  • Credentialed veterinary technician license
  • 3 years clinical experience
  • Strong written communication skills
  • 40 hours per week availability
  • Nights, weekends, holiday coverage

Work Rights

Not specified

Tailored Resume

Cover Letter