Escalations Engineer

Prenuvo

Vancouver, Canada
Base: $100,000-$120,000 cad; bonus/equity: not spe...
On-site
3-5 years technical support experience
Python typescript nodejs react skills
Datadog sentry observability tools
This role involves triaging complex issues and diving into logs and code to keep the platform reliable

Job Summary

  • This role involves triaging complex issues and diving into logs and code to keep the platform reliable.
  • The company offers free whole-body scans to each team member as part of their preventative healthcare belief.
  • Candidates must be comfortable working on a 5:00 AM – 2:00 PM PT schedule in a fast-paced environment.

Matching Summary

This role involves triaging complex issues and diving into logs and code to keep the platform reliable.

Salary

Base: $100,000-$120,000 CAD; Bonus/Equity: Not specified; Benefits: Health, dental, vision, mental health, RRSP, TFSA access

Skills & Requirements

Must-have

  • 3-5 years technical support experience
  • Python TypeScript NodeJS React skills
  • Datadog Sentry observability tools
  • Incident management and SLA targets
  • Full stack web application debugging

Nice-to-have

  • Medical technology or HIPAA experience
  • MRI imaging workflows knowledge
  • SRE practices and runbook automation
  • AWS infrastructure familiarity
  • SQL database troubleshooting skills

Key Requirements

  • Bachelor's Degree in Computer Science or related field
  • 3-5 years hands-on production system troubleshooting
  • Experience with Jira ticket management systems

Work Rights

Not specified

Tailored Resume

Cover Letter