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Payoneer is seeking a VP, Head of Global Customer Success to lead their global strategy and operations in customer success. The ideal candidate will have extensive experience in developing structured success programs and thrive in a data-driven, global environment.
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Job Summary
Define and lead Payoneer’s Global Customer Success strategy, balancing scalable SMB processes with more sophisticated account management practices for larger and more strategic customers.
Operate in a matrix leadership structure, partnering with regional CSM Heads to drive alignment, consistency, and execution excellence.
Design and own global KPI frameworks and reporting, including retention, NRR/GRR, product adoption, segmentation health metrics, and churn insights.
Matching Summary
Match Score: 75
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Payoneer is seeking a VP, Head of Global Customer Success to lead their global strategy and operations in customer success. The ideal candidate will have extensive experience in developing structured success programs and thrive in a data-driven, global environment.
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