ALPHA ESS INTERNATIONAL PTE. LTD. is seeking a CRM Process Specialist to support Microsoft Dynamics 365 CRM projects and enhance customer-facing business processes. The ideal candidate will have experience in CRM implementation, strong analytical skills, and familiarity with ERP systems, particularly SAP
Job Summary
This role focuses on the implementation, optimization, and digitalization of customer-facing business processes across regional operations.
The specialist will work closely with internal SAP S/4HANA teams to ensure smooth integration between CRM and ERP business processes.
Candidates must possess strong Mandarin listening, speaking, reading, and writing skills to coordinate effectively with China-based stakeholders.
Matching Summary
Match Score: 85
ALPHA ESS INTERNATIONAL PTE. LTD. is seeking a CRM Process Specialist to support Microsoft Dynamics 365 CRM projects and enhance customer-facing business processes. The ideal candidate will have experience in CRM implementation, strong analytical skills, and familiarity with ERP systems, particularly SAP.
Skills & Requirements
Must-have
Microsoft Dynamics 365 CRM implementation
SAP S/4HANA integration experience
Business process analysis and documentation
Sales and customer service workflow configuration
System testing and user training delivery
Nice-to-have
Power Platform and Power Automate exposure
Regional multi-country rollout experience
Manufacturing or trading industry background
Strong Mandarin language proficiency
SAP SD or Order-to-Cash process knowledge
Key Requirements
Bachelor's degree in Information Systems or related field