Customer Success Manager (norcal)

Swing Education

Northern California, US
Base: $65,000 - $70,000; bonus/equity: not specifi...
On-site
Relationship management
Problem solving
Data analysis
Build and manage strong relationships with school partners, understanding their needs and proactively addressing concerns to ensure customer success and retention

Job Summary

  • Build and manage strong relationships with school partners, understanding their needs and proactively addressing concerns to ensure customer success and retention.
  • Utilize data to track partner success metrics, identify trends, and recommend improvements, analyzing data across various platforms to diagnose customer health.
  • Swing Education offers a comprehensive benefits package including medical/dental/vision, flexible time off, paid holidays, parental leave, stock options, and professional development reimbursement.

Matching Summary

Build and manage strong relationships with school partners, understanding their needs and proactively addressing concerns to ensure customer success and retention.

Salary

Base: $65,000 - $70,000; Bonus/Equity: Not specified; Benefits: Medical/dental/vision, FTO, holidays, parental leave, stock options, professional development reimbursement, co-working membership reimbursement

Skills & Requirements

Must-have

  • relationship management
  • problem solving
  • data analysis
  • cross-functional collaboration
  • seamless onboarding
  • account support

Nice-to-have

  • energetic
  • empathetic communicator
  • technology expert
  • mission-driven work
  • fun, collaborative culture

Key Requirements

  • 3+ years Customer Support/Account Coordination
  • Bachelor's degree preferred or equivalent experience
  • Ability to travel to school locations
  • Must reside in Northern California

Work Rights

Must have current authorization to work in the U.S.

Tailored Resume

Cover Letter