Team Head, Risk And Service Quality

UOB

Kuala Lumpur, Malaysia
Service quality assurance framework
Customer service leadership
Compliance and audit coordination
UOB is a leading bank in Asia with a global network spanning 19 countries and territories

Job Summary

  • UOB is a leading bank in Asia with a global network spanning 19 countries and territories.
  • The role involves developing and managing a service-wide quality assurance framework and leading the team to drive quality excellence.
  • UOB is an equal opportunity employer committed to fair employment practices and accommodations during recruitment.

Matching Summary

UOB is a leading bank in Asia with a global network spanning 19 countries and territories.

Skills & Requirements

Must-have

  • Service quality assurance framework
  • Customer service leadership
  • Compliance and audit coordination
  • Data analysis for customer satisfaction
  • Team motivation and management
  • Database management and extraction

Nice-to-have

  • Strong communication and comprehension skills
  • Independent and self-motivated
  • Technical writing ability
  • Collaboration with operations and other departments

Key Requirements

  • Recognized Degree
  • 8 to 10 years supervisory and team management experience
  • Experience in customer centre environment
  • Leadership capabilities
  • Ability to lead customer complaint investigations

Work Rights

Not specified

Tailored Resume

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