Director Of Rooms Division

Sofitel Sydney Wentworth

Rio De Janeiro, Brazil
On-site
3-5 years head of department experience
5-star or ultra-luxury environment background
Fluency in english and portuguese
The Director of Rooms Division serves as a senior operational leader responsible for delivering exceptional guest experiences across all rooms-related departments at the revitalized Sofitel Rio de Janeiro Ipanema

Job Summary

  • The Director of Rooms Division serves as a senior operational leader responsible for delivering exceptional guest experiences across all rooms-related departments at the revitalized Sofitel Rio de Janeiro Ipanema.
  • This role requires fostering an inclusive team culture, managing department heads, and ensuring adherence to brand standards while optimizing revenue through strategic upselling and yield management.
  • Candidates must demonstrate the ability to handle escalated guest complaints with empathy and lead corrective actions to maintain high satisfaction scores on platforms like TripAdvisor and OTAs.

Matching Summary

The Director of Rooms Division serves as a senior operational leader responsible for delivering exceptional guest experiences across all rooms-related departments at the revitalized Sofitel Rio de Janeiro Ipanema.

Skills & Requirements

Must-have

  • 3-5 years Head of Department experience
  • 5-star or ultra-luxury environment background
  • Fluency in English and Portuguese

Nice-to-have

  • International work experience preferred
  • Pre-opening project experience advantageous
  • Forbes 5-Star or LQA benchmark knowledge

Key Requirements

  • 3-5 years in Head of Department role
  • Experience in 5-star or ultra-luxury hotels
  • Fluent in English and Portuguese

Work Rights

Not specified

Tailored Resume

Cover Letter