Incident management experience in regulated environment
Root cause investigation and customer impact assessment
Stakeholder engagement across risk and compliance teams
This role involves leading incident rectification activities including root cause investigation and remediation planning within a hybrid work model
Job Summary
This role involves leading incident rectification activities including root cause investigation and remediation planning within a hybrid work model.
Candidates will collaborate closely with stakeholders across Risk, Compliance, and Technology teams to ensure effective incident resolution and regulatory reporting.
The company offers professional development opportunities and fosters a vibrant, inclusive culture focused on creating solutions for clients and communities.
Matching Summary
This role involves leading incident rectification activities including root cause investigation and remediation planning within a hybrid work model.
Skills & Requirements
Must-have
Incident management experience in regulated environment
Root cause investigation and customer impact assessment
Stakeholder engagement across Risk and Compliance teams
Breach and investigation reporting to regulators
Nice-to-have
Experience with FRANK Governance Risk and Compliance systems
Knowledge of superannuation or insurance products
Coaching and peer review capabilities for team improvement
Familiarity with cross-functional collaboration in complex settings
Key Requirements
Relevant experience in incident management or rectification
Strong analytical skills for root cause investigation
Approval to work in Australia required
Completion of Criminal & Bankruptcy check prior to employment
Work Rights
Must have appropriate approval to work in Australia