The Client Program Manager role is critical within the customer experience function to operationally serve a Key Client or Runway client, ensuring successful customer experience and business growth globally
Job Summary
The Client Program Manager role is critical within the customer experience function to operationally serve a Key Client or Runway client, ensuring successful customer experience and business growth globally.
Key responsibilities include optimizing service delivery, developing account program plans, conducting MBR/QBR meetings, serving as the primary contact for operational matters, and leading customer-initiated projects.
Maersk offers a challenging and rewarding career with a nurturing management culture, opportunities for career development and mobility, and exposure to excellent processes and systems within a global organization.
Matching Summary
The Client Program Manager role is critical within the customer experience function to operationally serve a Key Client or Runway client, ensuring successful customer experience and business growth globally.
Skills & Requirements
Must-have
Client Program Management
Customer Experience Optimization
Global Account Management
Supply Chain Solutions
Operational Excellence
Process Improvement
Nice-to-have
Matrix organization collaboration
Executive level interface
Knowledge sharing initiatives
Diverse thinking styles
Key Requirements
Bachelor's degree in Business/Logistics/Supply Chain
5+ years relevant experience
Key account management experience
Customer service experience
Process optimization experience
Implementation and project management experience
Ability to work in a matrix organization
Influencing skills
Ability to interface with Executive Level Management