Manager, Feedback, Engagement And Advocacy

The Salvation Army Australia

Redfern, NSW, Australia
Generous not-for-profit salary; salary pyckaging: ...
Hybrid
Consumer relations experience
Feedback systems management
Complaints management knowledge
This role leads the development of a consumer-centric feedback and advocacy framework across all Salvation Army Aged Care services

Job Summary

  • This role leads the development of a consumer-centric feedback and advocacy framework across all Salvation Army Aged Care services.
  • The position involves coordinating national feedback and complaints management while championing transparency with residents, clients, and families.
  • Candidates will benefit from generous salary packaging including $15,900 tax-free plus $2,650 for meals and entertainment.

Matching Summary

This role leads the development of a consumer-centric feedback and advocacy framework across all Salvation Army Aged Care services.

Salary

Generous not-for-profit salary; Salary packaging: $15,900 tax-free + $2,650 meals/entertainment; Benefits include Fitness Passport and wellness initiatives

Skills & Requirements

Must-have

  • Consumer relations experience
  • Feedback systems management
  • Complaints management knowledge
  • Aged care standards knowledge
  • Stakeholder engagement skills

Nice-to-have

  • Aged care leadership experience
  • Values-driven environment fit
  • Strategic influence capability
  • Collaborative ethical approach
  • Systems thinking ability

Key Requirements

  • National Police Check required
  • NDIS Worker Clearance required
  • Working with Children Check required
  • Experience in consumer relations or complaints management
  • Knowledge of aged care regulatory environment

Work Rights

Not specified

Tailored Resume

Cover Letter