Customer Service Representative Iv - Lac

TD SYNNEX Accessboard

Fully remote
1 to 3 years relevant work experience
High school diploma required
Strong verbal and written english communication
The role involves maintaining direct contact with technicians via phone, email, and chat to support dispatch operations

Job Summary

  • The role involves maintaining direct contact with technicians via phone, email, and chat to support dispatch operations.
  • Employees are responsible for negotiating rates, defining scope of work, and resolving scheduling issues for equipment failures.
  • The company offers comprehensive benefits including professional development programs, well-being seminars, and diversity initiatives.

Matching Summary

The role involves maintaining direct contact with technicians via phone, email, and chat to support dispatch operations.

Skills & Requirements

Must-have

  • 1 to 3 years relevant work experience
  • High School Diploma required
  • Strong verbal and written English communication
  • Ability to negotiate rates with technicians
  • Experience managing dispatch tickets and schedules

Nice-to-have

  • Some college credits preferred
  • Process improvement initiative leadership
  • Ability to work under high stress and pressure
  • Multitasking in fast-paced environments
  • Training new team members on key programs

Key Requirements

  • 1 to 3 years of relevant work experience
  • High School Diploma (some college preferred)
  • Fluency in verbal and written English

Work Rights

Not specified

Tailored Resume

Cover Letter