Sr. Program Director, Contact Center Operations (Medicaid)| Onsite in Topeka, KS | Relocation Available

Maximus

Topeka, KS, United States
Competitive compensation with performance bonuses;...
On-site
Medicaid eligibility program experience
Multiagency call center leadership
P&l and budget management
This role provides full ownership of program performance, financial results, and compliance for a complex Medicaid eligibility contact center

Job Summary

  • This role provides full ownership of program performance, financial results, and compliance for a complex Medicaid eligibility contact center.
  • The ideal candidate must have deep expertise in Medicaid eligibility programs and proven experience leading large-scale call center operations.
  • Maximus offers comprehensive benefits including unlimited time off, 401K matching, and tuition reimbursement for professional development.

Matching Summary

This role provides full ownership of program performance, financial results, and compliance for a complex Medicaid eligibility contact center.

Salary

Competitive compensation with performance bonuses; Not specified base amount; Comprehensive benefits package included

Skills & Requirements

Must-have

  • Medicaid eligibility program experience
  • Multiagency call center leadership
  • P&L and budget management
  • Large-scale telephony systems
  • CRM software proficiency
  • Onsite presence in Topeka KS

Nice-to-have

  • Previous consulting experience
  • Contact center startup launch
  • Certified Project Management Professional
  • Innovative technical solution implementation
  • RFI/RFP response development

Key Requirements

  • Bachelor's degree or equivalent experience
  • 12-15 years of professional experience
  • Must live in or near Topeka KS
  • Willingness to work onsite

Work Rights

Not specified

Tailored Resume

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