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The Lead, Service position at cime.fm focuses on overseeing service operations, ensuring adherence to Standard Operating Procedures (SOP), and managing warranty claims to maintain service efficiency and revenue targets. The role requires strong leadership and organizational skills, along with the ability to resolve customer disputes and monitor service performance.
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Job Summary
The company is seeking to set service rates and SOPs aligned to the market or region, ensuring all service calls are quoted according to SOP and technicians perform their jobs accordingly.
Responsibilities include reviewing SWIP for proper documentation, clearing aged SWIP, setting up SOPs for warranty claims, and resolving customer disputes.
The role requires ensuring the service department runs smoothly, sustains business performance, meets monthly service revenue targets, and achieves debtor KPI targets.
Matching Summary
Match Score: 75
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The Lead, Service position at cime.fm focuses on overseeing service operations, ensuring adherence to Standard Operating Procedures (SOP), and managing warranty claims to maintain service efficiency and revenue targets. The role requires strong leadership and organizational skills, along with the ability to resolve customer disputes and monitor service performance.
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