Customer Service Officer

Merck & Co., Inc.

Boxmeer, Netherlands
Competitive salary based on knowledge + experience...
Hybrid
Mbo4 education level
Order processing via eshop
Sap-atlas and salesforce experience
This role involves managing daily operations including customer contact, order management, and debtor administration within the Animal Health sector

Job Summary

  • This role involves managing daily operations including customer contact, order management, and debtor administration within the Animal Health sector.
  • The successful candidate will serve as the primary point of contact for clients, handling orders, inquiries, and complaints with a focus on service excellence.
  • The company offers competitive benefits including a year-end bonus, 35.5 vacation days, and access to mental health support and a private park.

Matching Summary

This role involves managing daily operations including customer contact, order management, and debtor administration within the Animal Health sector.

Salary

Competitive salary based on knowledge and experience; 3% year-end bonus; Annual performance-based bonus

Skills & Requirements

Must-have

  • MBO4 education level
  • Order processing via eShop
  • SAP-Atlas and Salesforce experience
  • Customer service mindset
  • Strong communication skills

Nice-to-have

  • Cross-selling and upselling experience
  • SOX compliance knowledge
  • Team collaboration in dynamic environment
  • Pragmatic problem-solving approach
  • Proactive improvement drive

Key Requirements

  • Completed MBO4 education
  • Experience in customer service environments
  • Proficiency with ERP/CRM systems like SAP or Salesforce

Work Rights

Not specified

Tailored Resume

Cover Letter