Technical Support Analyst (hybrid)

Broadridge Financial Solutions Inc

Base: $65,000 - $80,000 cad; bonus/equity: eligibl...
Hybrid
5 years production support experience
Corporate actions and asset servicing knowledge
Sql and oracle database proficiency
This role serves as a key liaison between clients and internal technology teams to ensure seamless product releases from UAT to production

Job Summary

  • This role serves as a key liaison between clients and internal technology teams to ensure seamless product releases from UAT to production.
  • The successful candidate will perform advanced Level 2 support, including diagnostics, troubleshooting, and root cause analysis for critical financial applications.
  • Broadridge offers a comprehensive benefits package including medical insurance starting immediately upon hire, an RRSP match, and paid parental leave.

Matching Summary

This role serves as a key liaison between clients and internal technology teams to ensure seamless product releases from UAT to production.

Salary

Base: $65,000 - $80,000 CAD; Bonus/Equity: Eligible for discretionary bonuses and restricted stock units; Benefits: Medical, dental, life, vision, RRSP match, paid parental leave

Skills & Requirements

Must-have

  • 5 years production support experience
  • Corporate actions and asset servicing knowledge
  • SQL and Oracle database proficiency
  • ITIL incident and problem management
  • Client-facing communication skills

Nice-to-have

  • AWS and DevOps tool exposure
  • Scripting and automation experience
  • Java or C# programming background
  • Mentoring junior analysts
  • Continuous improvement mindset

Key Requirements

  • Bachelor's degree in IT, Computer Science, or Engineering
  • Minimum 5 years of client-facing production support experience
  • Direct experience with corporate actions lifecycle and asset servicing
  • Strong SQL and PL/SQL technical skills
  • ITIL v3 or v4 Foundation certification preferred

Work Rights

Not specified

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