Manager Of Technical Support (m/w/d) - Office Jena Oder Deutschland Remote
ESET SOFTWARE AUSTRALIA PTY
Jena, Germany
Hybrid
Technical support b2b portfolio
Kpis for customer satisfaction
Manage remote technical support team
As Manager of Technical Support, you will be responsible for the technical support of the ESET portfolio in the B2B sector for end customers and partners in the DACH region
Job Summary
As Manager of Technical Support, you will be responsible for the technical support of the ESET portfolio in the B2B sector for end customers and partners in the DACH region.
You will ensure efficient resource planning and take care of the continuous leadership and development of the team, including performance management and coaching.
We offer you an attractive, performance-oriented remuneration including a company pension plan, flexible working models, and 30 days of vacation.
Matching Summary
As Manager of Technical Support, you will be responsible for the technical support of the ESET portfolio in the B2B sector for end customers and partners in the DACH region.
Skills & Requirements
Must-have
Technical support B2B portfolio
KPIs for customer satisfaction
Manage remote technical support team
CRM and ticketing systems
Excellent German and English skills
Nice-to-have
Customer-centric approach
Structured and resilient
Open to occasional travel
Diversity, equity, and inclusion
Key Requirements
Minimum 5 years of experience in technical support
Experience leading remote teams
Completed vocational training in IT or technical degree