Customer Success Manager - Adaptive Planning

Workday

San Francisco, CA, USA
Base: $107,000 - $160,400 usd (san francisco); bas...
Fully remote
3+ years csm experience in saas
2+ years change management practices
Salesforce and gainsight proficiency
This role serves as a trusted advisor to enterprise customers, ensuring they achieve maximum value from Workday Adaptive Planning solutions

Job Summary

  • This role serves as a trusted advisor to enterprise customers, ensuring they achieve maximum value from Workday Adaptive Planning solutions.
  • The successful candidate will manage a portfolio of 50-60 accounts totaling over $5M in ARR while driving adoption and retention.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, combined with comprehensive benefits and stock grants.

Matching Summary

This role serves as a trusted advisor to enterprise customers, ensuring they achieve maximum value from Workday Adaptive Planning solutions.

Salary

Base: $107,000 - $160,400 USD (San Francisco); Base: $90,300 - $160,400 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 3+ years CSM experience in SaaS
  • 2+ years change management practices
  • Salesforce and Gainsight proficiency
  • Executive relationship building skills
  • Renewal contract negotiation expertise

Nice-to-have

  • Experience in EPM or financial ERP space
  • Strategic pricing and value quantification
  • Ability to manage ambiguity in complex environments
  • Proven track record of overachieving sales targets

Key Requirements

  • Bachelor's degree or equivalent work experience
  • Minimum 3 years Customer Success Manager experience
  • Minimum 2 years CRM tool experience (Salesforce/Gainsight)
  • Proven ability to negotiate renewals and contracts

Work Rights

Not specified

Tailored Resume

Cover Letter