Onsite Customer Service Agent

JOHNSON CONTROLS

Onsite
Fluent in english conversational skills
Customer-oriented experience with attention to detail
Proficiency in ms office applications
Johnson Controls is seeking an Onsite Customer Service Agent to enhance communication between the warehouse and customer service teams. The role emphasizes order processing, customer care, and issue resolution, requiring strong interpersonal skills and experience in a customer-oriented environment

Job Summary

  • The role involves assuring and improving communication between the warehouse and the Customer Service team to ensure accurate product delivery.
  • Responsibilities include processing orders in SAP, monitoring backorders, and handling customer complaints or non-conformities effectively.
  • Johnson Controls offers a comprehensive benefits package, opportunities for professional growth, and a supportive work-life balance.

Matching Summary

Match Score: 85

Johnson Controls is seeking an Onsite Customer Service Agent to enhance communication between the warehouse and customer service teams. The role emphasizes order processing, customer care, and issue resolution, requiring strong interpersonal skills and experience in a customer-oriented environment.

Skills & Requirements

Must-have

  • Fluent in English conversational skills
  • Customer-oriented experience with attention to detail
  • Proficiency in MS Office applications
  • Strong communication and interpersonal abilities
  • Problem-solving capabilities

Nice-to-have

  • Experience with international calls
  • Prior SAP system knowledge
  • Service-oriented approach to customer care

Key Requirements

  • Fluent English proficiency required
  • Customer service experience needed
  • PC and MS Office skills required

Work Rights

Not specified

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