Technical Customer Service Desk Agent In Indianapolis, In

Unisys

Indianapolis, IN, US
Not specified; not specified; benefits include unl...
Fully remote
Tier 1 and tier 2 support experience
Hardware and software maintenance skills
Network connectivity troubleshooting abilities
This role involves providing Tier 1 and Tier 2 support while troubleshooting complex hardware, software, and network issues

Job Summary

  • This role involves providing Tier 1 and Tier 2 support while troubleshooting complex hardware, software, and network issues.
  • The successful candidate will identify root causes of problems and communicate resolutions to both technical and non-technical users.
  • Unisys offers an outstanding benefits package featuring unlimited paid time off, a 401(k) match, and comprehensive healthcare.

Matching Summary

This role involves providing Tier 1 and Tier 2 support while troubleshooting complex hardware, software, and network issues.

Salary

Not specified; Not specified; Benefits include unlimited PTO, 401(k) match, and healthcare

Skills & Requirements

Must-have

  • Tier 1 and Tier 2 support experience
  • Hardware and software maintenance skills
  • Network connectivity troubleshooting abilities
  • Root cause analysis and problem solving

Nice-to-have

  • Experience with Unisys proprietary applications
  • Strong communication with non-technical users
  • Ability to assist L1 and L2 agents

Key Requirements

  • 2-4 years' experience in area of responsibility
  • Some college education or Associate Degree preferred
  • Eligibility for U.S. export control authorizations

Work Rights

Must be eligible for required U.S. Government export control authorizations

Tailored Resume

Cover Letter