Customer Service Representative Leadership

The Pet Hospital of Tierrasanta

Base: $22-$25ph based on experience; bonus: up to ...
2+ years veterinary reception experience
Leadership and team mentoring skills
Veterinary software proficiency (cornerstone/ezy vet)
This role serves as the primary point of contact for clients while overseeing front desk operations to ensure an efficient experience

Job Summary

  • This role serves as the primary point of contact for clients while overseeing front desk operations to ensure an efficient experience.
  • The successful candidate will lead, support, and mentor the reception team to maintain smooth daily hospital operations.
  • Employees receive competitive pay ranging from $22-$25 per hour, a sign-on bonus up to $2,500, and comprehensive benefits including health insurance and 401(k) matching.

Matching Summary

This role serves as the primary point of contact for clients while overseeing front desk operations to ensure an efficient experience.

Salary

Base: $22-$25/hr based on experience; Bonus: Up to $2,500 sign-on bonus based on leadership and vet skills; Benefits: Health, dental, vision, 401(k), PTO

Skills & Requirements

Must-have

  • 2+ years veterinary reception experience
  • Leadership and team mentoring skills
  • Veterinary software proficiency (Cornerstone/Ezy Vet)
  • High-volume appointment scheduling management
  • Client billing and payment processing

Nice-to-have

  • Compassionate approach to emotional situations
  • Experience with pet emergencies
  • Strong verbal and written communication
  • Ability to troubleshoot scheduling conflicts
  • Commitment to professional growth

Key Requirements

  • 2+ years of veterinary reception or customer service experience
  • Demonstrated ability to lead and inspire a team
  • Knowledge of veterinary terminology and services

Work Rights

Not specified

Tailored Resume

Cover Letter