The Reservationist acts as a key point of contact for members and guests prior to arrival, managing all booking enquiries via phone and email
Job Summary
The Reservationist acts as a key point of contact for members and guests prior to arrival, managing all booking enquiries via phone and email.
This role is critical for maximizing room revenue through effective upselling strategies and accurate inventory management across all channels.
Candidates must liaise closely with Reception, Housekeeping, and Membership teams to ensure seamless guest arrivals and personalized pre-arrival experiences.
Matching Summary
The Reservationist acts as a key point of contact for members and guests prior to arrival, managing all booking enquiries via phone and email.
Skills & Requirements
Must-have
Fluency in Japanese and English
Experience with Opera Cloud PMS
Strong telephone communication skills
Ability to upsell room categories
Proficiency with Salesforce CRM tools
Nice-to-have
Proven ability to build guest rapport
Experience in fast-paced hotel environments
Strong problem-solving and multitasking skills
Attention to detail in data entry
Warm and engaging service delivery style
Key Requirements
Previous experience in hotel reservations or front office