Customer Care Team Leader

Barclays

Knutsford, United Kingdom
Hybrid
Customer satisfaction and nps
Performance management standards
Omni channel customer experience
Barclays is seeking a Customer Care Team Leader to oversee a team focused on delivering exceptional customer service to Business Banking clients in Knutsford, UK. The role emphasizes leadership, customer satisfaction, and operational excellence within a dynamic, customer-centric environment

Job Summary

  • Lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes.
  • Create an empowering environment, bringing together and supporting a community of colleagues who care about Customers, Colleagues and Outcomes.
  • Lead and motivate a team of up to 15 colleagues delivering high-quality support to our high-value Business Banking clients through phone and email.

Matching Summary

Match Score: 85

Barclays is seeking a Customer Care Team Leader to oversee a team focused on delivering exceptional customer service to Business Banking clients in Knutsford, UK. The role emphasizes leadership, customer satisfaction, and operational excellence within a dynamic, customer-centric environment.

Skills & Requirements

Must-have

  • Customer satisfaction and NPS
  • Performance management standards
  • Omni channel customer experience
  • Risk and controls adherence
  • Telephony-based role experience

Nice-to-have

  • Empowering team environment
  • Commercial business acumen
  • Building customer relationships
  • Market trend analysis
  • Resolution culture cultivation

Key Requirements

  • People leadership and team development experience
  • Experience with CRM systems, particularly Salesforce
  • Proficiency in Microsoft applications

Work Rights

Not specified

Tailored Resume

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