Operations Manager - North West

Maximus

North West, United Kingdom
Base: £49,000; bonus/equity: not specified; benefi...
On-site with travel required (2-3 times per week)
Lead diverse high-performing teams
Deliver challenging tpls and kpis
Resource planning across benefits
Maximus is seeking an Operations Manager for the North West region of the UK to oversee the delivery of health and employment services. The role requires strong leadership skills, a proven record in performance management, and the ability to drive continuous improvement across multiple sites

Job Summary

  • This role leads multi-benefit delivery across Personal Independence Payment (PIP) and Work Capability Assessment (WCA) ensuring consistent achievement of throughput performance levels.
  • The position offers a salary of £49,000 with benefits including 25 days annual leave, a 9% combined pension, and a flexible benefits package.
  • Candidates must have line management responsibility for approximately 9 Service Delivery Managers and be willing to travel to sites in the North West region 2 or 3 times per week.

Matching Summary

Match Score: 85

Maximus is seeking an Operations Manager for the North West region of the UK to oversee the delivery of health and employment services. The role requires strong leadership skills, a proven record in performance management, and the ability to drive continuous improvement across multiple sites.

Salary

Base: £49,000; Bonus/Equity: Not specified; Benefits: 25 days annual leave, 9% combined pension, flexible benefits package

Skills & Requirements

Must-have

  • Lead diverse high-performing teams
  • Deliver challenging TPLs and KPIs
  • Resource planning across benefits
  • Manage absence and attrition
  • Drive continuous improvement initiatives

Nice-to-have

  • Sector experience in health services
  • Strong coaching and mentoring skills
  • Calm presence in difficult situations
  • Digitally adept with emerging tech

Key Requirements

  • Experience leading diverse teams across multiple sites
  • Proven delivery of volume and quality targets
  • Strong analytical mindset with spreadsheet proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter