Customer Service Specialist

CNA

Hybrid
Strong written and verbal communication skills
Ability to handle multiple tasks and prioritize work
Solid computer skills including microsoft office suite
CNA is seeking a Customer Service Specialist to join their Customer Support Contact Center Team, providing assistance to customers, agents, and brokers within the US. The position requires strong communication, analytical, and organizational skills, along with a general knowledge of the insurance industry

Job Summary

  • CNA seeks a Customer Service Specialist to join their Customer Support Contact Center Team supporting customers, agents, and brokers within the US.
  • The role involves receiving and responding to calls and emails while providing user assistance within applications using logs or other tools.
  • CNA offers a comprehensive and competitive benefits package designed to help employees achieve physical, financial, emotional, and social wellbeing goals.

Matching Summary

Match Score: 85

CNA is seeking a Customer Service Specialist to join their Customer Support Contact Center Team, providing assistance to customers, agents, and brokers within the US. The position requires strong communication, analytical, and organizational skills, along with a general knowledge of the insurance industry.

Skills & Requirements

Must-have

  • Strong written and verbal communication skills
  • Ability to handle multiple tasks and prioritize work
  • Solid computer skills including Microsoft Office Suite

Nice-to-have

  • General knowledge of the insurance industry
  • Proactive problem identification and resolution
  • Embraces existing and new technology

Key Requirements

  • High school diploma, GED or equivalent experience
  • Minimum one year of relevant experience
  • US location eligibility implied by job scope

Work Rights

Not specified

Tailored Resume

Cover Letter