The Customer Success Advisor position at Autodesk in Tokyo focuses on enhancing customer relationships and driving the adoption of Autodesk solutions. Ideal candidates will possess strong business acumen, a customer-focused mindset, and relevant experience in customer success or account management, preferably within the AEC industry
Job Summary
As a Customer Success Advisor, you’ll support customer outcomes by helping them realize more value of their Autodesk solutions.
Use data triggered signals to proactively engage customers to align product capabilities with customer outcomes.
Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services to support customer outcomes.
Matching Summary
Match Score: 85
The Customer Success Advisor position at Autodesk in Tokyo focuses on enhancing customer relationships and driving the adoption of Autodesk solutions. Ideal candidates will possess strong business acumen, a customer-focused mindset, and relevant experience in customer success or account management, preferably within the AEC industry.
Skills & Requirements
Must-have
drive adoption and retention
customer outcomes
increase customer value
fluent Japanese
Nice-to-have
curiosity mindset
AEC industry experience
Key Requirements
5-7 years in Customer Success, Account Management, or related role
Proficiency in Salesforce, Gainsight or similar CRM
Experience with SaaS, cloud-based software, or subscription models