Serve as the first line of defense for all technical-related items within Lockbox operations, providing hands-on support for operational systems, client onboarding, migrations, and technical upgrades
Job Summary
Serve as the first line of defense for all technical-related items within Lockbox operations, providing hands-on support for operational systems, client onboarding, migrations, and technical upgrades.
Act as a key liaison between Lockbox operations, internal technology partners, and client technical support teams, ensuring seamless communication and timely resolution.
This position requires coverage during non-standard hours, weekends, nights, and holidays, including participation in an on-call rotation.
Matching Summary
Serve as the first line of defense for all technical-related items within Lockbox operations, providing hands-on support for operational systems, client onboarding, migrations, and technical upgrades.
Skills & Requirements
Must-have
Subject matter expert for Lockbox systems
Hands-on support for operational systems
Liaison between operations and technology
Troubleshooting and issue resolution
Client onboarding and testing support
Nice-to-have
Proactive risk identification
Knowledge transfer and documentation
Professional client engagement
Key Requirements
3+ years of technical or operations support experience
Bachelor’s degree in Information Systems, Business, or related field (or equivalent experience)
Proficiency in Lockbox processing systems and Microsoft Office Suite
Ability to work non-standard hours and on-call rotation